FAQ
Feel the need to chat about your wellness journey? Have questions about how Santé can help you?
We have the answers, and we are excited to talk to you about your wellness journey. You can contact the Concierge Team at
1-833-4-MYSANTE (1-833-469-7268).
For answers to Frequently Asked Questions, please browse the list below.
Products
We only provide professional grade, clinically proven, Health Canada approved, and Naturopathic Doctor recommended supplements. Each of our supplements has a Natural Product Number (NPN) issued by Health Canada. You will not find our professional grade supplements in grocery stores, supplement stores, or even pharmacies. You will only find them at medical clinics supported by naturopathic doctors. In fact, our professional grade supplements cannot be dispensed without the recommendation of naturopathic doctors. Whereas, regular products are not professional grade and may not be clinically proven or recommended by a Naturopathic Doctor.
Very well. Thank you. 
The Santé Health Collection Supplement Protocols are specifically designed by the recommendations of Naturopathic doctors, Certified Holistic Nutritionists and Scientists on our team. We’ve taken months to research and ensure that each Santé Health Collection Supplement Protocols contain the best combination of supplements for particular health goals.
We’ll do you one better, the supplements are Health Canada approved. Why is that better you ask, well because countries, like Canada, have a highly regulated supplement industry that requires manufacturing processes, labeling and product claims to follow strict guidelines. In fact, supplements cannot be distributed in Canada without the approval of Health Canada. Unfortunately, in other countries like the US, the supplement industry is self-regulated and not governed by any federal agency. This means there are no guidelines for manufacturing processes, labeling or products claims. This has resulted in an even wider range of unsupported and non-verifiable claimed products being sold into the US market.
That’s why at Santé we only provide professional grade, clinically proven, Health Canada approved and Naturopathic Doctor recommended supplements.
You bet we do. We love our furry friends as well, so we have selected the best supplements for them to live their best life possible.
Subscriptions
Once you subscribe, you will then meet with one of our Medical consultants via video chat to discuss your custom protocol. The $150 deposit gets applied to your first order total and you only have to pay the difference. Thereafter, your subscription renews monthly and you get a new box before the beginning of each subscription cycle to keep you happy and healthy.
We really recommend you take your sachets every day which is why we’ve made it so easy for you! Taking your supplements every day ensures you’re taking the right dosage which will help yield the best results for your health.
Wellness is a lifelong journey, but we understand that life also happens and that you may need to pause this part of your journey for a bit.
Subscriptions are designed to continue monthly until you decide otherwise. We recommend that you contact our Concierge Team, so that we can update our Medical consultants to ensure you are provided with the best options.
Unfortunately, we don’t accept returns because of health and safety reasons. Our regulatory team takes the quality of our chosen professional-grade products and the safety of our clients to the highest of standards. If you want to return a box, we will ask you to simply dispose of it. You can also get in touch with us if you have any concerns about your order.
You just need to tell us, that’s it! We expect that things in life will change and that’s exactly why we created this bespoke solution that’s just for you! You can update any medications and supplements you take from your account settings or give us a call to let us know how your health goals have changed.
Of course you can, but why would you?!? On average, it takes 3 months for your body to adjust to the awesome power of the supplements you are taking and for you to actually see and feel a change. Patience is the name of the game! But if for some reason you would like to cancel, feel free to contact our Santé Concierge Team to make sure this is also communicated to our Medical consultants so that there are no adverse effects or reactions to your health.
Absolutely! Santé Health Collection Supplement Protocols are not blood work specific so if you know your hubby or wife is struggling with sleep problems, go ahead and add the Sleep Collection to your order.
Like you, we at Santé enjoy our privacy. So, we understand that safeguarding your confidentiality and protecting your personal information is a primary concern. As such, we are HIPPA Compliant in all aspects when it comes to your information being kept safe.
Shipping
Your order will arrive before the beginning of each subscription cycle. If you place a Santé Health Collection Supplement Protocols order, that takes on average 3-5 business days.
Yes! Your order should have a tracking number so that you know where it is in the shipment process. If you’re having trouble locating it, give our Santé Concierge Team a phone call and they’d be more than happy to assist.
Payment
We accept all credit cards, Visa, Mastercard and American Express.
Unfortunately we don’t! The good news is, many health spending accounts (HSA) will reimburse you for your supplements.
You know we have to. That’s one thing we couldn’t package in an elegant box.
Other
Great question. Gets asked a lot. We have a great team that has a passion for wellness and we genuinely want you to live a healthier and happier life.
Blue. Sometimes red, depending upon the mood.
Nope. Generally we will ship to anywhere personal importation regulations for supplements are accepted.
